Refunds & cancellations
How Artbyte LLC reviews cancellation, refund and revision requests for custom creative projects.
Our approach
Refund and cancellation outcomes depend on the project type, work completed, expenses committed, the written agreement, payment-processor rules and applicable law. We do not make blanket claims that all custom work is non-refundable.
Before work begins
If you need to cancel before production starts, contact us promptly. We will review whether any planning work has begun or non-recoverable expenses have been incurred and explain any applicable refund determination under the agreement and law.
During production
If production has started, the amount of work completed, materials purchased, approved milestones and project-specific terms may affect any available refund. We will provide an explanation of the review.
Digital work
For digital services, please report concerns about final deliverables and request any included revisions under the agreed review process. Refund requests are assessed in view of the agreed deliverables, accepted milestones, services performed and applicable rights.
Physical commissions
Custom physical commissions may involve specialized materials and made-to-order labor. Cancellation or refund requests are assessed based on the individual order and applicable law. If an item arrives damaged, incorrect or materially different from the agreed specifications, please contact us with photographs and the order information.
How to request a refund
Email artbytellc@gmail.com with your name, transaction or project identifier, the issue, requested resolution and supporting documents. Refunds, where approved, are generally returned through the original payment method where supported by the provider.
Your rights
This policy does not override any mandatory refund, cancellation, dispute or consumer protections available under applicable law or the policies of your payment provider.
Questions about these policies? Contact Artbyte LLC.